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Reducing Turnover: Five Pitfalls That Prevent Success
In the customer contact center setting, it's not surprising that employee retention is an ongoing challenge.
View ArticleFour Lessons In Leading The âPeople Sideâ Of Change
When you plan to implement changes in your call center, the more involved your staff are, the less resistance they will feel and more likely they will be to adapt to these changes. People derive...
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